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Hamburg.deHamburg Servicepick up passportCenter Resident Affairs

Center Resident Affairs

pick up passport

Your new passport is ready to be picked up at Hamburg Service. You can pick it up in person or by proxy.
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Use Online-Service

Detailed description

You can collect your passport in person or through an authorized person. The collection can only take place in the Hamburg service where the application was made.
If a person is commissioned to collect, they must identify themselves and present written authorization for collection. You can find a sample collection authorization as a link under the additional information.  

Information

Prerequisites

The new passport is ready to be picked up by Hamburg Service.

Documents required

  • Your old passport, if available
  • Collection slip (received when applying for the document)
  • In the case of representation: Authorization to collect

Please note

Information about the online ID function can be found in the brochure available from Hamburg Service or in the ID card portal (see link "ID card portal").

Deadlines

No

Procedure

Please check in advance whether your ID document is ready to be picked up (see link "Checking the processing status of your ID card or passport").

You can pick up your new passport from the responsible Hamburg Service:

  • To collect your passport, go to the Hamburg Service where you applied for the passport. Please book an appointment for this.
  • You will be given a new passport if you present your old passport. If you want to keep the old passport as a souvenir, the document can be returned to you validated.
  • If you have lost your old passport in the meantime, fill out a notification of loss.
  • Finally, confirm receipt of the new passport with your signature.

Processing time

about 5 minutes.


Due to exceptionally high order volumes, delivery times for passports are currently taking significantly longer. We would therefore like to ask you to consider applying for an express passport if necessary.

Fees

There are no costs.

Payment methods available

  • Girocard
  • Cash payment

Legal remedies

No

Legal basis


  • § 6 Passport Act (PassG)

Forms and downloads

Links on ¼«ËÙʱʱ²Ê

Links on the Internet

Address and contact information

Center Resident Affairs

Collection can only take place at the Hamburg Service where the application was made.

Mon-Fri 7am-7pm, Sat 9am-4pm, visits are only possible by appointment. You can book an appointment online (https://www.¼«ËÙʱʱ²Ê/go/17584) or by phone at 040 115.

The location will be closed on May 7, 2025, from 10:30 a.m. to 3:30 p.m.
Hausbriefkasten befindet sich vor den Eingängen auf der Vorder- und Rückseite.

Es ist nur eine ganz geringe Anzahl an Parkplätzen vorhanden !

You can take the required photo beforehand on a self-recording terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the clerk afterwards.
Please plan some time before your appointment to collect your data if you want to use the self-recording terminal.

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Keywords: Pick up your passport pick up Personal document pickup output delivery document output passport

Last updated: 28.04.2025