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Hamburg.deHamburg ServiceUnblocking of electronic proof of identityBillstedt Residents’ Affairs

Billstedt Residents’ Affairs

Unblocking of electronic proof of identity

You can have your blocked electronic proof of identity (online ID function) unblocked again.
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Use Online-Service

Detailed description

If the electronic proof of identity (online ID function) has been blocked for your identity card, you can only have the blocking removed again in the Hamburg Service - Residents' Data Department.

 

Information

Prerequisites

  • German within the meaning of Art. 116 Para. 1 Basic Law (GG)
  • Online ID function has been blocked
  • ID card was found

Documents required

  • identity card

Please note

  • Since 2017, the ID card has only been delivered with an activated eID.
  • The blocking hotline 116 116 is always available. It is free of charge from the German landline network.
    Charges may apply from the mobile network and from abroad.

Deadlines


  • immediately

Procedure

  • You come personally with your identity card to the Hamburg Service - Department of Population Data

Processing time


  • 5 minutes

Fees

There are no costs.

Payment methods available

  • Girocard
  • Cash payment

Legal remedies

No

Legal basis


  • § 10 Personal Identity Card Act (PAuswG)

Address and contact information

Billstedt Residents’ Affairs

You can use this service at any Hamburg Service location, regardless of where you live.

Mon-Tue 12-7pm, Wed-Thu 7am-12pm, Fri 8am-2pm, Visits are only possible by appointment. You can book an appointment online (https://www.¼«ËÙʱʱ²Ê/go/17584) or by phone at 040 115.

If you would like to apply for an identity card, passport or children's passport, you can use an existing self-recording terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo, signature, fingerprints).
Please allow a few minutes more time before your appointment to collect your data.
Note: You will not receive a printout of the digital photo.
There is no need to bring a passport photo with you when using the self-registration terminal.
Use costs 6 euros.
Please speak to the clerk afterwards.

The existing self-recording terminal (Speed Capture Terminal) cannot be used for fishing licenses and driver's license applications. Please bring a passport photo (biometric) with you for these services.

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Last updated: 28.04.2025